Privacy Policy

Your privacy is important to us. This policy explains how we handle your data.

Effective Date: 13 October 2025

At ALO Auto, your privacy is important. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Auto Auto booking services, including our mobile app, website, and other digital platforms. By using ALO Auto, you agree to this policy.

1. Information We Collect

We collect information to provide safe, reliable, and personalized Auto Auto services:

  • Personal Information: Full name, phone number, email address, and payment details; Government-issued ID (if required for verification); Profile information, including saved addresses and preferences.
  • Location Information: GPS location for pickup, drop-off, and route tracking; Trip history to calculate fares and improve service efficiency.
  • Device & Usage Information: Device type, operating system, app version, IP address; App usage data, crash reports, and analytics.
  • Communication Data: Messages, feedback, and support requests submitted through the app or website.
  • Optional Information: Ratings and reviews for drivers; Social media login or referral info if used.

Example: Saved addresses allow faster bookings for daily commutes.

2. How We Use Your Information

Your information helps us provide a smooth and secure Auto Auto experience:

  • Booking & Payment: Process rides efficiently and securely.
  • Ride Updates: Notify users of ETAs, driver details, and delays.
  • Customer Support: Respond to queries, complaints, or lost item reports.
  • Service Improvement: Analyze trip patterns to optimize routes and Autos.
  • Promotions & Offers: Share discounts or loyalty rewards (you can opt out).
  • Fraud Prevention: Detect suspicious activity and verify user and driver identity.
  • Legal Compliance: Disclose data when required by law or safety regulations.

Example: If your ride is delayed, GPS data is used to send real-time updates.

3. How We Share Your Information

We respect your privacy. Data is only shared in these situations:

  • Service Providers: Payment gateways, GPS services, and analytics providers.
  • Legal Authorities: As required by law or court orders.
  • Business Transfers: During mergers, acquisitions, or sales.
  • Internal Teams: For operations, safety monitoring, or dispute resolution.

Note: ALO Auto does not sell your personal information.

4. Data Security

We implement multiple security measures to protect your data:

  • Encrypted storage and secure servers.
  • Limited access for authorized personnel.
  • Regular audits and monitoring.

User Responsibilities:

  • Use strong passwords.
  • Update the app regularly.
  • Report suspicious activity immediately.

Important: No system is 100% secure, but we strive to keep your data safe.

5. User Privacy Choices & Controls

You can manage your personal data:

  • Opt out of marketing notifications.
  • Limit location tracking in your device settings.
  • Manage cookies.
  • Request access, correction, or deletion of personal info.
  • Close your account anytime.

Example: To opt out of promotions, navigate to App Settings → Notifications → Opt Out.

6. Cookies & Tracking

  • Essential Cookies: Required for app functionality.
  • Analytics Cookies: Help us understand app usage and improve services.
  • Advertising Cookies: Allow personalized offers and promotions.

Users can manage cookies in device or browser settings.

7. Children's Privacy

ALO Auto services are not for children under 13 years old. We do not knowingly collect personal data from children. Parents or guardians are responsible for supervising minors using the app.

8. Retention of Data

  • Personal and trip data is stored only as long as necessary to provide services.
  • Data may be retained for legal, safety, or operational purposes.
  • Upon account closure, personal information is deleted securely (unless retention is legally required).

Example: Trip history may be stored for 6 months to handle disputes or loyalty rewards.

9. International Users & Data Transfers

Although ALO Auto primarily operates in India, user data may be transferred to service providers in other countries. We ensure that such transfers comply with local regulations and are protected using secure methods.

10. Changes to This Privacy Policy

  • ALO Auto may update this Privacy Policy periodically.
  • Changes will be posted in the app or website with an effective date.
  • Continued use of the app constitutes acceptance of updated policies.

11. User Rights

Users have the right to:

  • Access, update, or delete personal information.
  • Withdraw consent for marketing communications.
  • File complaints related to privacy or data protection.

12. Safety & Fraud Prevention

  • Drivers are verified using government-issued IDs.
  • Trip tracking ensures passenger and driver safety.
  • Fraud detection prevents unauthorized bookings and misuse.

Tip: Share ride details with trusted contacts for extra safety.

13. Marketing & Communications

  • Users receive updates and offers only with consent.
  • You can unsubscribe anytime without affecting your ride experience.

14. Third-Party Integrations

  • ALO Auto uses trusted third-party services for GPS, payments, and analytics.
  • These partners follow strict privacy and security policies.
  • ALO Auto is not responsible for errors or disruptions caused by third-party services.

15. Account Verification & Identity Checks

  • Users may be verified to prevent fraud.
  • Drivers are verified to ensure safe rides.
  • Verification information is stored securely and only used for operational purposes.

16. Additional Notes

  • Users should not share personal account details with anyone.
  • ALO Auto may collect anonymous feedback for service improvement.
  • All information is used in accordance with Indian laws and regulations.

17. Contact Information

For questions, concerns, or feedback about this Privacy Policy:

ALO Auto
Email: info@aloAuto.com
Phone: +91 7758826231
Address: ALO TECHNOLOGIES Near Terna ITI Main road, Osmanabad 413501